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Cruising... Knowing the World You Sell.
Marketing Your Agency on the Internet
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In this video DVD, Dr. Marc Mancini shows you how to make the Internet a powerful ally for your agency in the travel marketplace. You’ll learn what will set you apart from your competition, the essential ”e-strategies“ for web-based success, how to tailor e-marketing for cruise sales, and gain valuable insight from Internet professionals. (25 minutes)
Closing the Cruise Sale
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In this video/DVD, Dr. Marc Mancini shows you how to make the Internet a powerful ally for your agency in the travel marketplace. You’ll learn what will set you apart from your competition, the essential ”e-strategies“ for web-based success, how to tailor e-marketing for cruise sales, and gain valuable insight from Internet professionals. (25 minutes)
Selling Cruises as a Home-Based Agent
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You’ll discover the seven advantages of working from home and the five biggest challenges. Gain insider tips on how to satisfy government requirements, work with suppliers, learn new technologies and how to maintain an efficient home office.
(30 minutes)
Secrets of Success: 10 Strategies to Increase Your Profitability.
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What do top-producing sellers of travel do to enhance their profitability? In this DVD video, Dr. Marc Mancini will take you on a discovery of 10 easy-to-apply secrets to success, including dozens of practical tips that pacesetting travel agents will share with you. You'll especially learn how new technologies can assist you with even the most personal of your sales and service skills.(40 minutes)
Tech Tips: Making Today’s Technology Work for You
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E-mail has become a powerful marketing tool for selling travel. In this video/DVD, Dr. Marc Mancini will share with you five ways to get people to open your e-mail promotion; seven strategies to make your e-mail especially effective; and ways to get the most out of your Internet searches. If you're already knowledgeable about technology, it'll be a good refresher course – and you may learn a few new things, too. If you feel a bit technologically challenged, this video/DVD will teach you plenty. (26 minutes)
Cruising... Knowing the World You Sell.
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This leading travel educator and speaker shows you some of the world's great cruise destinations - the Caribbean, Alaska, Europe, Asia, the Pacific, South America and Mexico - and shares insights on the best way to sell them. Presented in a lively news broadcast format. (70 minutes)
Delivering Great Service
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Recent consumer surveys have verified what we've all suspected: great service is becoming an increasingly rare commodity. But as with anything rare, consumers want, even treasure, service excellence. And many now are willing to pay extra for it. In this video/DVD, Dr. Marc Mancini reveals the five emotional needs that any service-related travel business should address. He'll share with you the 10 standards of excellence that the most successful service providers follow; which communication skills can best enhance your service efforts; how the luxury market is built on service excellence; what you must do to turn yourself into a brand; and how technology can help you provide even greater service
Introduction to Successful Cruise Selling
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A must-see for anyone involved in cruise sales, particularly new retail agents. This video includes elements of the cruise vacation, effective sales techniques, insights from clients, do's and don'ts, tips for turning the reservation process into a sales opportunity and using brochures to close a sale. (35 minutes)
Selling to Special Interests/Niche Cruising
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Perhaps the fastest growing segment of travel is special interest cruising - and niche clients are becoming a major profit center. Find out how to adjust your sales to the needs of families, luxury seekers, learning enthusiasts, adventurers and honeymooners. You'll also learn about the five generations that buy travel and what each seeks in a cruise vacation experience. Niche sales can enhance your bottom-line or even serve as your core strategy. Find out how and why. (30 minute DVD)
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Become A Travel Agent
